Refund Policy

1. Introduction

At H2H Learning, we are committed to providing high-quality educational content and services. This Refund Policy outlines the terms and conditions for requesting and receiving refunds for our courses and services.

2. Eligibility for Refunds

2.1 Course Purchases

We offer a 30-day money-back guarantee for all course purchases, subject to the following conditions:

• The refund request must be made within 30 days of the purchase date
• You have not completed more than 25% of the course content
• You have not downloaded or accessed any downloadable course materials
• The course certificate has not been issued

2.2 Subscription Plans

For subscription-based plans:

• Monthly subscriptions can be cancelled at any time, with refunds available for unused portions of the current billing period
• Annual subscriptions are eligible for a prorated refund within the first 30 days of purchase
• No refunds are available after 30 days for annual subscriptions

3. Non-Refundable Items

The following items are not eligible for refunds:

• Course certificates once issued
• Downloaded course materials
• Completed courses (more than 25% of content consumed)
• Custom or personalized course content
• Membership fees for completed membership periods

4. Refund Process

4.1 How to Request a Refund

To request a refund:

1. Log in to your H2H Learning account
2. Go to the "My Courses" section
3. Select the course you wish to refund
4. Click on "Request Refund"
5. Fill out the refund request form
6. Submit your request

4.2 Refund Processing

Once your refund request is approved:

• Refunds will be processed within 5-7 business days
• The refund will be issued to the original payment method
• You will receive an email confirmation when the refund is processed

5. Special Circumstances

5.1 Technical Issues

If you experience technical issues that prevent you from accessing the course content, please contact our support team. We will work to resolve the issue, and if we cannot provide a solution, a refund may be granted.

5.2 Course Cancellation

If H2H Learning cancels a course before its completion, you will be eligible for a full refund or credit towards another course of your choice.

6. Contact Information

For any questions regarding our refund policy or to request a refund, please contact us at:

• Email: refunds@h2hlearning.top
• Phone: +1 (555) 123-4567
• Support Hours: Monday - Friday, 9:00 AM - 5:00 PM EST

7. Policy Updates

We reserve the right to modify this refund policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically.